Refund policy

Cancellation Policy

Cancellations are processed on a per-request basis. If Customer Support can catch the order before it ships, it will be cancelled. A cancellation fee of 2.9% of the order total will be applied. Once an order has been shipped, it can no longer be cancelled and is subject to the Refund & Return Policy.

Refund Policy
Before checkout, carefully review your cart and final cost.

Refunds are only issued for products carrying a 'Money Back Guarantee'. Each Money Back Guarantee includes:

  • A specific Money Back Time Frame
  • A Refund Percentage unique to the Guarantee
Important Refund Information
  • Digital products and subscriptions are NOT eligible for refunds and can only be cancelled at the time of request.
  • The Money Back Time Frame begins on the date the order is shipped to the Customer.
  • Refund Percentage applies to product cost only and does not cover shipping services.
  • Customer is responsible for all packaging and return shipping costs.
  • Additional shipping charges may apply depending on the shipping destination.
Refund Process

To request a refund:

  1. Visit our Support Portal
  2. Open a support ticket detailing your refund request
  3. Provide order information and reason for refund
  4. Follow the instructions provided by our support team
  5. Be prepared to provide additional information if requested
Money Back Guarantee Products
Product Name Money Back Time Frame Refund Percentage
Shoulder Holster 30 Days 100% of product cost
Belly Band Holster 30 Days 100% of product cost
Ankle Holster 30 Days 100% of product cost
Tactical Belt 30 Days 100% of product cost
Important Notes
  • Products not specified in the table are NOT eligible for refunds
  • Refurbished products are NOT eligible for refunds
Replacement Policy

Replacements are provided for:

  • Products with manufacturer defects
  • Items damaged during transit

To request a replacement:

  1. Visit our Support Portal
  2. Open a support ticket
  3. Provide details of the defect or damage
  4. Follow instructions from our support team
Replacement Exclusions
  • Cosmetic damage caused by the customer
  • Normal wear and tear
Product Warranties
Product Name Warranty Days
Tac-Magnet 30 Days
Quick Draw 30 Days
Biometric Safe 90 Days
Mounted Speed Safe 90 Days
Warranty Details
  • One Year Warranty can be purchased within 7 days of receiving the order
  • Warranty covers one year from the shipping date
  • Cosmetic damage and wear and tear are NOT covered

Need assistance? Visit our Support Portal