Shipping policy
Shipping Methods
We offer the following shipping methods for our products:
- Standard Shipping
- Expedited Shipping
- Priority Shipping
Shipping Rates
- For orders under $50: Standard shipping rates apply
- For orders $50 and over: Full shipping costs will be charged to the customer
- No free shipping for orders $50 or more
- Shipping costs are calculated based on:
- Package weight
- Shipping destination
- Selected shipping method
- Current carrier rates
Shipping costs will be displayed at checkout before you complete your purchase.
Shipping Timeframes
Domestic Shipping (within the United States)
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days
International Shipping
- International shipping is currently not available
- We only ship to addresses within the United States
Order Processing
- Orders are typically processed within 1-2 business days
- Processing time begins after payment confirmation
- During peak seasons, processing may take slightly longer
Shipping Restrictions
- We cannot ship to P.O. Boxes
- All packages require a physical street address
- Some products may have additional shipping restrictions due to legal or safety regulations
Tracking Information
- A tracking number will be emailed to you once your order has been shipped
- You can track your package through the carrier's website using the provided tracking number
Shipping Damages and Lost Packages
-
If your package arrives damaged:
- Contact our support portal immediately
- Provide photos of the damaged packaging and product
- We will process a replacement or refund
-
If a package is lost in transit:
- Wait 3-5 business days after the estimated delivery date
- Contact our support portal
- We will initiate an investigation with the carrier
- A replacement or refund will be issued if the package cannot be located
Special Handling
Some products may require special handling:
- Fragile items are packaged with additional protective materials
- Temperature-sensitive products may have specific shipping requirements
- Hazardous materials are shipped according to carrier and legal regulations
Cancellations and Changes
- Orders can be cancelled before shipping through our Support Portal
- A cancellation fee may apply
- Once an order has shipped, cancellation is no longer possible
International Customers
- Currently, we only ship within the United States
- International customers can view our products but cannot complete a purchase
Support
For any shipping-related questions or concerns, please contact us through our Support Portal.
Business Hours: Monday - Friday: 9am-5pm MST